Effective Date 27/03/2026

1. Introduction

Serenity Lakes Lodges (“we”, “our”, “us”) is committed to protecting and respecting your privacy.

This privacy policy explains how we collect, use, and protect your personal data when you visit our website.

This policy applies to the following domains:

2. Contact Details

If you have any questions about this privacy policy or your personal data, please contact us:

Email: enquiries@serenitylakeslodges.co.uk
Phone: 01406 258805

3. What Information We Collect

a) Information you provide directly

We may collect personal data when you:

  • Submit an enquiry form
  • Contact us via email or phone

This may include:

  • Name
  • Email address
  • Phone number
  • Any details included in your message

b) Information collected automatically

When you use our website, we may collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on the site

4. How We Use Your Information

We use your personal data to:

  • Respond to enquiries
  • Provide customer support
  • Improve our website and services
  • Monitor website performance and usage

We do not process bookings directly through our website.

5. External Booking Provider (Hoseasons)

When you click “Book Now” or “Book” on our website, you will be redirected to a third-party booking provider, Hoseasons.

Any personal data you provide during the booking process is:

  • Collected and processed by Hoseasons
  • Subject to their own privacy policy and terms

We recommend reviewing their privacy policy before completing a booking.

6. Legal Basis for Processing

We process your data under the following lawful bases:

  • Legitimate interests – to respond to enquiries and improve our website
  • Consent – where required (e.g. cookies)
  • Legal obligation – where applicable

7. Cookies & Analytics

Our website uses cookies to enhance your experience.

We use Google Analytics to:

  • Understand how visitors use our website
  • Analyse traffic and improve performance

Google Analytics may collect:

  • IP address (anonymised where possible)
  • Device and browsing information

You can control or disable cookies via your browser settings.

8. CCTV

CCTV is in operation at Serenity Lakes Lodges for:

  • Security and crime prevention
  • Protection of guests, staff, and property

CCTV footage:

  • Is stored securely
  • Is only accessed when necessary
  • May be shared with law enforcement if required

Footage is retained only for as long as necessary.

9. Sharing Your Data

We do not sell your personal data.

We may share data with:

  • Website hosting and analytics providers
  • Legal or regulatory authorities where required

All third parties are required to protect your data.

10. Data Retention

We retain personal data only as long as necessary to:

  • Respond to enquiries
  • Meet legal or regulatory requirements

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data.

However, no system is completely secure, and we cannot guarantee absolute security.

12. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction
  • Request erasure
  • Object to processing
  • Restrict processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact us using the details above.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.

15. Complaints

If you are unhappy with how we handle your data, you can contact:

Information Commissioner’s Office (ICO)
https://www.ico.org.uk

16. Governing Law

This policy is governed by the laws of England and Wales.